After you receive your item, you have 3 days to look it over. If you are not satisfied with your order please contact us before making any returns. There will be a 30% RESTOCKING FEE. In the case of a return you will need to send the order back in new condition. Returns must be insured and shipped at YOUR cost. We are not responsible for returns not received. We strongly suggest that you ship returns via UPS as they provide a tracking number free of charge. Claims for orders damaged in shipment must be filed with the carrier.