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What to Say to Get What You Want: Strong Words for 44 Challenging Types of Bosses, Employees, Co-Workers, and Customers
by Sam Deep (Author), Lyle Sussman (Author)
Publisher: Perseus Books Group (December 1992)
Language: English
ISBN-10: 0201577127
Product Dimensions: 8.1 x 5.5 x 0.9 inches
condition: new
Deep and Sussman have again combined to create a highly readable book designed to aid managers in dealing with everyday problems. Unlike their Smart Moves ( LJ 4/15/90), which dealt with a wide variety of management problems, their new book focuses on the interpersonal skills and communication techniques needed on the job. The book is not about how to manipulate people, as its title might suggest, but rather, is designed for those managers who find themselves having a problem dealing with one of these four groups: coworkers, employees, bosses, or customers. The book is divided into two sections: part 1 deals with the "Ten Commandments of Change," which the authors identify as being needed by managers to bring about change in people. Part 2 looks at ways to deal with 40 different types of difficult people, which makes for very entertaining reading. There are ten types of personalities for each of the aforementioned four categories with instructions on what to avoid saying and what to say to get the results that are desired. A good purchase for management collections or any manager's bookshelf. |
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I combine shipping IF I can; so stock up!
International buyers please read: I only accept Paypal ~ e-mail me for shipping quote. Note to everyone: Please make contact within 3 days of your purchase with payment preferences . I accept Paypal , money order/cashiers check & personal checks (you will have to wait 7-10 days for check to clear ). Payment MUST be received within 5 days.-----------------insurance is optional BUT PLEASE REALIZE, I CANNOT BE HELD RESPONSIBLE FOR LOSS OR DAMAGE IF INSURANCE IS NOT TAKEN ------------------------------Remember 99% of vintage/antique items have been loved in another lifetime & are NOT perfect. Some will have "yellowing" , from use, age ,storage ...etc. I will do my best to describe any flaws to the best of my ability .
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