Elegant Designs will ONLY accept returns on items with manufacturer defects. Item(s) with manufacturer defects will be replaced with identical item that was originally purchaced. We will not accept merchandise that has been worn, used, altered or damaged. Returns/Exchanges will be processed within 5-7 business days of receipt. Refunds may only be issued in the same form as was utilized for payment. Full-priced merchandise must be returned/exchanged within 7 days from date of delivery; however, all earrings, sale item(s)and store credit merchandise are final sale. Please note that shipping charges will be at client's resposibility and will not be subject to refund. Please return item (s) to Elegant Designs 904 26th Street #B, Bakersfield, California 93306
Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once the return/exchange has been received and processed.
We recommend shipping returned merchandise via UPS, FedEx, or insured parcel post for tracking purposes and that a customer request adequate insurance to cover the purchase price of the shipment. Elegant Designs will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled/damaged.
Certain items are shipped with a return/exchange tag attached.
Returns and exchanges on these specific items will only be honored if the label remains intact and the return instructions above are followed.
We reserve the right to refuse return of any merchandise that does not meet the above return requirements in Elegant Designs sole discretion.
The exchange of an item purchased on Elegant Designs, involves an easy two step process. First, please begin by making an online selection to identify and to purchase the replacement item. Second, return the original item by following the steps outlined in the previous section. Please note that the returned item must be received by Elegant Designs in original condition and that new orders are subject to Elegant Designs having available merchandise on-hand. Please contact Elegant Designs at firstname.lastname@example.org or call us at 661-241-0576 within 24 hours of receiving the merchandise for your RAC (return authorization code) to accompany returned merchandise. Having an RAC will ensure that we except your return and that you do not incur any additional shipping fee on the replacement item. Your exchange item(s) will be sent to you via UPS, USPS or FedEx ground at no additional cost.