PAYMENT ACCEPTED: We accept All Major Credit Cards or you can pay with your bank account using Paypal.
SHIPPING RATES: Rates stated in the listing is for USA destinations. For destinations outside the USA contact us for rates (BEFORE ORDERING). If you order without contacting us we will contact you for the additional shipping charges.
Money orders are ok if items are being shipped to a USA destination. Contact us if you wish to pay using Money Order for mailing address.
We will exchange any item damaged or in the case of custom work if it
is due to error on our part. If an item is lost we will gladly replace
provided the carrier hasn't shown the item as delivered.
Package showing a delivery status of "attempted delivery" are
considered "delivered" on our part. We are not responsible if you fail
to pick up package or to schedule a redelivery with the carrier if you
were not home when they attempt to deliver it. If an item is returned
to us because you failed pick it up you may have us reship it at your
expense. If you decide not to have us reship it we will gladly refund
you "minus shipping and a 5% restocking fee". Please note that we can't
make a refund for the order you failed to pickup UNTIL the carrier
returns it to our offices.
Package(s) are not considered lost until 30 business days
(Mon-Saturday excluding holiday) from the date it is sent (US orders)
and 45 business days (International orders).
We send out all item with "tracking numbers" and if we find that
item has been delivered we cannot be responsible for the item.
Return Policy: We will glady replace an item due to an error
on our part (such as we ship the wrong item or we mispell a word in a
custom order) however, we are not able to accept returns or issue
refunds so be very careful in the selection of your decal. If you make
a claim that we made an error in customization we will refer to your
invoice or emails to verify the customization you provide to us to
determine if it was our fault. If it was our fault we will replace and
ship it out at our expense. However, if we find that the error was on
your part we may be able to offer you a replacement at a discount.
All claims for errors will be handled on a case by case basis. If we
agree to replace an item at a discount you MUST return the original
decal FIRST (at your expense) before we can replace it. You will need
an RMA # before making a return for a replacement. Items returned to us
without an RMA # will be refused..
We ship all items with tracking; Once the package leaves our
office we have no control over the carrier's shipping schedule or
employees. If an item doesn't arrive within the timeframe stated by the
carrier for the shipping method used please take your tracking
information to the carrier's nearest location to have them trace the
shipment. We realize that this is a burden for you however shipping
issues are handled by the carrier we have no control of the package
once it has left our establishment.
OUTSIDE USA: You are reponsible for paying all tarriffs and duties for your country for the items you purchase.
OUR WEBSITE: Visit our website to see all our other products http://www.paintlessdeco.com