All returns are subject to approval after contacting the NIELSEN COMMUNICATIONS Customer Service department at (402) 394-5405 or by contacting us. OUR CUSTOMER SERVICE WILL NOT ACCEPT RETURNS WITHOUT PRIOR APPROVAL.
Returns should be sent to:
Attn. Returns - RMA: (Place the return authorization number given to you),
50196 US Highway 20
Inman, NE 68742
Shipping costs are not refundable except for defective items or items sent in error. Defective items will be exchanged for the same items. Defective returns that are found to be non-defective are subject to a 25% restocking fee.
All non-defective, unopened returns are subject to a 25% restocking fee.
All returns are subject to the following:
Shipping, insurance, and handling charges are not refundable. Returns should be shipped insured, as Nielsen Communications assumes no liability for lost or damaged return shipments. Save your tracking numbers, as they can prove invaluable if your return is lost in transit to us. Your purchase must be returned with shipping pre-paid. All products must be in "as-new" condition, in original packaging.